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Have Some Questions?

What is PCBoots?

PCBoots is a dedicated platform offering rare and discontinued football boots at affordable prices. We connect football enthusiasts with the iconic shoes they love.

Are the football boots authentic?

Yes, all football boots available at PCBoots are 100% authentic and carefully verified to ensure quality and originality.

Do you offer international shipping?

Yes, we ship globally! Wherever you are, PCBoots delivers your favorite football boots to your doorstep.

Can I return or exchange my purchase?

We offer a hassle-free return and exchange policy. Please check our Return Policy page for detailed guidelines.

How can I ensure the right size?

We provide a comprehensive size guide for each product. If you have any questions, feel free to contact our support team for assistance.

Are the prices negotiable?

Our prices are already highly competitive, but feel free to subscribe to our newsletter for updates on discounts and special offers.

How long does delivery take?

Delivery times vary depending on your location. Generally, it takes 5-10 business days for international orders. You’ll receive a tracking number to monitor your shipment.

What payment methods do you accept?

We accept a variety of payment options, including credit/debit cards, PayPal, and other secure payment gateways.

Do you offer limited edition boots?

Yes, PCBoots specializes in sourcing limited edition and discontinued football boots for collectors and players alike.

How can I contact customer support?

You can reach our customer support team via email or through the Contact Us page. We’re here to help with any questions or concerns.

Delivery Collection

1. What delivery options do you offer?

We provide standard and express delivery options. The choice will be available at checkout based on your location.

2. How long does delivery take?

Standard delivery typically takes 5-7 business days, while express delivery takes 2-4 business days, depending on your location.

3. Do you offer international delivery?

Yes, we ship worldwide. Delivery times and costs may vary depending on the destination.

4. Can I track my order?

Yes, once your order is shipped, we’ll send you a tracking number via email to monitor your package in real-time.

5. How much does delivery cost?

Delivery costs depend on your location and the shipping option you select. You can view the exact cost during checkout.

6. What happens if I’m not home during delivery?

If you’re unavailable, the courier will either leave a delivery slip for rescheduling or deliver the package to a nearby collection point.

7. Do you deliver to PO Boxes or APO/FPO addresses?

We do not deliver to PO Boxes or APO/FPO addresses at this time. Please provide a residential or business address.

8. What should I do if my delivery is delayed?

If your delivery is delayed, please contact our customer support team with your order details, and we’ll assist you promptly.

Order and Payments

How can I place an order on PCBoots?

Simply browse our website, select the football boots you want, choose your size, add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods.

Is it safe to make payments on your website?

Yes, we use industry-standard SSL encryption to ensure all transactions are secure and your payment information is protected.

Can I cancel or modify my order after placing it?

If your order hasn’t been shipped yet, you can request a cancellation or modification by contacting our customer support team.

How will I know if my order is confirmed?

Once your order is placed, you’ll receive a confirmation email with your order details. Please check your inbox and spam folder.

Return and Funds

1. What is your return policy?

We accept returns within 14 days of delivery, provided the football boots are unworn, in their original condition, and include all packaging.

2. How can I request a return?

To initiate a return, please contact our customer support team with your order details. We will guide you through the process.

3. Who covers the cost of return shipping?

Return shipping costs are the responsibility of the customer unless the product was defective or the wrong item was sent.

4. Can I exchange my item for a different size or model?

Yes, exchanges are possible based on stock availability. Contact us for assistance with exchanging your order.

5. How long does it take to process a return?

Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund or exchange.

My Account

Account Instructions

1. How to Create an Account

  • Click on the “Sign Up” or “Create Account” button at the top of the page.
  • Fill in your details, including your name, email address, and password.
  • Click “Register” to complete the process.
  • You’ll receive a confirmation email. Click the link in the email to verify your account.

2. How to Log In to Your Account

  • Click on the “Log In” button at the top of the page.
  • Enter your registered email address and password.
  • Click “Sign In” to access your account dashboard.

3. How to Update Your Account Information

  • Go to your account dashboard.
  • Click on “Account Settings” or “Edit Profile.”
  • Update your personal information, such as name, email, or password.
  • Click “Save Changes” to update your profile.

 

Purchase Instructions

1. How to Place an Order

  • Browse our catalog and select the football boots you want.
  • Choose the size and quantity, then click “Add to Cart.”
  • Once you’ve added all items, click “Cart” to review your selection.
  • Click “Proceed to Checkout.”
  • Enter your shipping and payment details, then click “Place Order.”

2. How to Track Your Order

  • Log in to your account and go to the “Orders” section.
  • Select your order to view its status and tracking details.

3. How to View Your Purchase History

  • Log in to your account.
  • Click on the “Order History” tab to view all previous purchases.

Site Policies

1. Policy Transparency

  • All our site policies, including Terms of Service, Privacy Policy, Return & Refund Policy, and Shipping Policy, are clearly outlined and accessible on our website.
  • You can find them in the footer of every page under the “Policies” section.

2. Policy Updates

  • We regularly review and update our policies to comply with legal regulations and provide better services to our customers.
  • Any significant changes to our policies will be communicated via email or a prominent site notification.

3. Privacy Policy Management

  • We prioritize your data security and ensure compliance with data protection laws such as GDPR.
  • Our Privacy Policy explains how we collect, use, and safeguard your personal information.

4. Terms of Service Compliance

  • Our Terms of Service set the guidelines for using our website. They outline user responsibilities, prohibited activities, and legal agreements.
  • By using our website, customers agree to abide by these terms.

5. Shipping & Delivery Policies

  • Shipping policies are designed to provide clarity on delivery times, costs, and tracking.
  • We maintain a transparent approach by providing real-time updates and delivery tracking.

6. Return & Refund Policies

  • Our return and refund policies aim to ensure a fair and hassle-free experience.
  • We manage returns promptly, and refunds are processed within the stated timeframe.

7. Compliance with Legal Requirements

  • All our policies are crafted in accordance with applicable laws and regulations to ensure compliance and customer trust.
  • This includes adhering to consumer protection laws, e-commerce guidelines, and industry standards.

8. Policy Accessibility

  • Customers can access and review our policies anytime via links on the website footer.
  • For specific questions, our customer support team is available to provide further clarification.

9. Customer Feedback

  • We welcome customer feedback to improve and adapt our policies.
  • Suggestions can be shared via our Contact Us page.

10. Dispute Resolution

  • For any disputes, we provide a clear and fair resolution process outlined in our policies.
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